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Frequently Asked Questions

Do you bring your own products and equipment?

Yes, we bring all our own high-quality, eco-friendly products and equipment. 

How do you determine your rates and pricing?

Our rates are based on the size of your home, the type of service you need, and how frequently you'd like us to clean or organise. We offer flat rate pricing after a consultation so there are no surprises.

Do I need to be home during the clean?

No, you don’t have to be home during the clean. Many of our clients prefer to give us access via a key or code. We’re trustworthy, discreet, and always respectful of your space. All of our team members are police checked, trained and insured professionals.

Can I customise what you clean each time?

Each home is given their own unique package and scope of works based on what is important to you. We do have a set schedule allocated for each home, however we are more than happy to discuss alternating tasks/rooms each visit where possible.
Many fortnightly clients choose to alternate rooms each visit, ensuring the entire home receives a clean monthly.

Are you insured?

Yes, we are fully insured for your peace of mind. Our team is also trained, trustworthy, and committed to maintaining the highest standards of professionalism and care in your home.

Why should I hire you instead of doing it myself or using another service?

We’re not just cleaners, we’re a team of Mum's who just get it. We're here to help you reclaim your time, reduce stress, and enjoy a beautifully clean and organised home. With attention to detail, consistent quality, and a warm, trustworthy approach, we’re proud to stand out in our industry and have many happy clients who love to share their recommendations.

What’s your cancellation or rescheduling policy?

We understand that plans change! We kindly ask for at least 24 hours' notice for cancellations or reschedules. Short notice may incur a cancellation fee to cover our team’s time.

How do I get started or book a service?

It’s easy! Just head to our contact or booking page, fill in your details, and we’ll be in touch to chat about your needs and schedule your first service.

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eco-friendly cleaning & home organisation

Get in touch
0402 196 938
Servicing Shellharbour to Nowra, NSW
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